How can we help you?

Have a question? Feel free to check out our FAQs

The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.

We currently provide shipping to the US & Canada.

The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:

  • On average, orders usually ship after 1-7 business days from the date the production started.
  • US & Canada orders may arrive approximately 5-10 business days after being shipped.

We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. The return window starts from the day the shipment is delivered/picked up.

To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Please note:

Personalised, or bespoke pieces cannot be returned or refunded, as each one is handcrafted specifically for you.


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pearls are delicate and deserve gentle care to stay beautiful. Here’s how to keep them looking their best:

  • Take off your pearls before using perfume, hairspray, or cleaning products.
  • Store in a cool, dry place to prevent fading or damage.
  • Use a soft cloth to gently clean off any oils or residue.
  • Don’t wear pearls while swimming or showering—they don’t like moisture.
  • Keep pearls in a soft pouch or separate box to avoid scratches.

With a little extra care, your pearls will shine beautifully for years to come.